Privacy Policy

1. Introduction Welcome to [Silka Market]. We are committed to protecting your privacy and the security of your personal data. This Privacy Policy has been prepared to comply with the Egyptian Personal Data Protection Law No. 151 of 2020 and the General Data Protection Regulation (GDPR). By using our platform, you agree to the collection and use of your information in accordance with this policy.

2. Who We Are (Data Controller) The entity responsible for processing your data is:

• Company Name: [Silka Group]

• Address: [Villa 129, Andalus 1, New Cairo]

• Privacy Officer Email: [info@silka-group.com]

3. Data We Collect We collect only the data necessary to provide our services as an intermediary platform for selling handicrafts:

• A. Data You Provide Directly:

  • Buyers: Name, billing address, shipping address, email address, phone number.

  • Sellers (Artisans): ID photo (for verification), Commercial Register/Tax Card (if applicable), bank account details (for transferring dues).

  • Custom Orders: Any details or photos you share to customize a handmade product.

• B. Data Collected Automatically:

  • IP address, browser type, and Cookies data to improve the shopping experience.

4. Legal Basis for Data Processing (GDPR Compliance) In accordance with European and Egyptian laws, we process your data based on the following grounds:

• Performance of Contract: (e.g., we need your address to deliver the product).

• Legal Compliance: (e.g., retaining invoices for Egyptian tax purposes).

• Legitimate Interest: (e.g., improving our services and preventing fraud).

• Consent: (e.g., when subscribing to the newsletter).

5. Data Sharing with Third Parties We do not sell your data. We only share it with:

• Sellers (Artisans): We share only the name, shipping address, and details necessary to complete your order (especially for custom-designed products).

• Service Providers: Shipping companies (such as DHL/Aramex) and secure electronic payment gateways.

• Legal Authorities: If requested under Egyptian or European law.

6. International Data Transfer (Important for EU Customers) Since our headquarters are in the Arab Republic of Egypt, data of customers residing in the European Economic Area (EEA) will be transferred to and processed in Egypt. We take all security measures to ensure your data is protected at a level equivalent to EU standards.

7. Your Rights (Data Subject Rights) Whether you are in Egypt or Europe, you have the following rights:

• Right of Access: Request a copy of the data we hold about you.

• Right to Rectification: Correct any incorrect data.

• Right to Erasure (Right to be Forgotten): Request the permanent deletion of your data (unless this conflicts with legal obligations such as tax records).

• Right to Restriction of Processing: Request to stop using your data for certain purposes (such as marketing).

• Right to Data Portability: Receive your data in a machine-readable format.

• To exercise any of these rights, please contact us at: [info@silka-group.com].

8. Data Security We use encryption technologies (SSL) and strict security protocols to protect payment data and personal information from hacking or unauthorized access.

9. Data Retention We retain your data as long as your account is active or as necessary to provide services, and to comply with our legal obligations (such as retaining sales records for 5 years for tax purposes).